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Appointments
Book or cancel an appointment at our GP surgery.
Before you book an appointment
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-care
Help and support available from many National and Local Organisations
Book an appointment
Urgent same day appointments
Morning on the day appointments can be requested via our GP online system, throughout the day and are reviewed between the hours of 7:30am to 11am by the Duty Doctor to see if an appointment is necessary. Any requests put through after this will be reviewed on the following working day. If you need help with your request, you can contact the surgery or come in from 8:30am.
Demand for on-the-day appointments is high. Our GP online system helps us give you the best appointment for your problem and enables us to help more patients in the day.
How to book
Extended Access
We also have extended access available. See our Out of Hours information.
Book a Routine Appointment
These can be booked with a nurse, doctor, healthcare assistant or phlebotomist up to 6 weeks in advance. Some are available online, but most require you to ring the surgery or come to the desk.
Ways to book
- Book using our online service
- Telephone: 01634 240 296
- Visit the practice reception desk
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
House visits are only available for patients who are housebound because of illness or disability.
If possible, please try to telephone reception before 10:30am if you require a home visit.
- Telephone: 01634 240 296
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to arrange a hospital attendance.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
Change or cancel an appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Phone us on 01634 240 296
- Reply CANCEL to your appointment reminder text message
Out of hours
Enhanced Access
You can now see a GP or other healthcare professional during weekday evenings, weekends and bank holidays. These appointments offered could be:
- At your registered practice
- Another local GP practices
- Another local NHS service - such as a General Practice Hub
What type of appointments will be available?
Evening appointments between 6:30pm to 8pm Monday to Friday, will be offered by a practice in your local area. These appointments will be offered by a range of clinical professionals. Some practices in your local area may offer early morning appointments.
On Saturdays, a clinical professional will be available between 8am to 12pm at a practice in your local area (times may vary).
On Sundays and Bank Holidays a GP will be available between 9am to 12:30pm at a hub in Tonbridge or Maidstone.
Who can book these appointments?
Enhanced Access appointments are available for all patients in west Kent, regardless of where they are located. This means that patients can be seen by a clinical professional 7 days a week, 52 weeks of the year. It will be unlikely that you will be seen by your normal GP and it is likely that you will have to go to a different surgery to your registered practice for these appointments.
How can I book an appointment?
In order to book these appointments, you contact your surgery reception staff as normal.
You will not be able to phone the reception staff on Saturdays, Sundays / Bank Holidays or between 6:30pm to 8pm Monday to Friday.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Further information
Difficulties accessing appointments
- If you're a carer with physical or mental health needs that make visiting our surgery difficult, please let us know how we can help.
- If waiting in the waiting room is daunting or you need assistance with appointments, we have support systems in place.
- If someone you care for cannot see their name on the screen, inform our receptionists. We can also provide letters in large print for those who are partially sighted. Read our disabilities access policy
- If you need more time with the nurse or doctor due to communication difficulties or complex issues, please request a double appointment. We are committed to providing equal care for all our patients.
Care navigation (signposting)
Please don’t be offended if you are asked what the problem is when you ring to book an appointment. This is called Care Navigation, and it’s about helping you get to the service you need!
Telephone surgery
We offer telephone surgery for patients who need to consult their GP without a face-to-face visit. This includes advice on simple illnesses, test results, medication queries, and prescription renewals. Our practice nurses can also provide telephone advice. To book, call the surgery and request a telephone assessment slot, similar to booking a routine appointment.
Please remember to leave your contact number when booking, including mobile numbers. There may be slight delays if morning surgeries run late, so we appreciate your patience.
Receptionists
Our Receptionists will help you make the best use of the services whether calling by telephone or visiting the Surgery. Please remember that they have a difficult job to do and are working under protocols laid down by the doctors and the practice manager. When telephoning to make an appointment the receptionist may ask for a few details. They have been trained to make these enquiries so that they can help you in the most appropriate way.
How you can help us
You can help us provide an efficient service by:
- Keeping appointments or giving as much notice as possible should you need to cancel. (you can leave a message on the answerphone to cancel an appointment, option 3) Please leave your name and date of birth, and say who you were going to see and on which date and time.
- If you need a long appointment let us know
- Make requests for routine visits before 10:30am
- Keep us informed of changes of address, telephone numbers etc.
- Ask for immediate appointments only if it is urgent otherwise patients who have booked appointments will be delayed.
Contact
Snodland Medical Practice
Catts Alley
Snodland
Kent
ME6 5SN
Telephone: 01634 240 296
Emergency Line: 01634 240 295
